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Classlink and itslearning Troubleshooting

Most of the problems we see with things not working in Classlink or itslearning have been cured by clearing saved data. Please see these two documents, especially the information about clearing the cache, #5 at the first link.

Basic troubleshooting- http://ow.ly/xuGI50yTcah

itslearning troubleshooting- http://ow.ly/XC0E50yTceg